goodnotes 4 files not opening
I backed up my GoodNotes 4 files onto my google drive some years ago, and after I installed GoodNotes 5, I tried to import the .goodnotes files from the google drive to GoodNotes 5. But an error pops up. I tried different ways: Trying to open the .goodnotes zip files on my computer app, or rather using the google drive app to open the files via GoodNotes 5 but none of it is working.
It just says it can't import it (GoodNotes4Converter.GoodNotes4DocumentImporterError) Could you please fix this as soon as possible? Very important files are now locked in this .goodnotes format and I cannot access it.
Heejoo Kim
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We’re sorry to hear about that. Please contact our support team through the following form and report a problem, so that we can investigate and see whats wrong. https://support.goodnotes.com/hc/en-us/requests/new