75 results found
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Great delay in reaction to finger movement
Whenever you want to zoom in or out or even scroll up or down, the app reacts with a large latency - with some updates it was improved but at the moment it is sadly worse. Like that its definitely not fun to use, near impossible to work with to be honest. Would love if that matter could be looked into. - Love the app otherwise!
1 voteSorry to hear about the issue. It sounds like you’re experiencing a bug that we should be able to fix for you. Please check if you’re running the latest version of GoodNotes which is 5.4.46 at the moment. If it is happening in the latest version, report a problem to our support team through the following link: https://support.goodnotes.com/hc/en-us/requests/new
Please include more information, ideally also a video recording where we can see the problem you’re experiencing.
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Scrolling lags initially, then jumps or goes too far
I would like if the scrolling feature using my finger to slide the pages up (I use vertical) would be more smooth and consistent. It is so frustrating when my first swipe is ignored, then the next one is slow and it seems like it does not respond consistently. I just want a smooth scroll when going through my lecture slides and taking notes quickly.
1 voteSorry to hear about the issue. It sounds like you’re experiencing a bug that we should be able to fix for you. Please check if you’re running the latest version of GoodNotes which is 5.4.46 at the moment. If it is happening in the latest version, report a problem to our support team through the following link: https://support.goodnotes.com/hc/en-us/requests/new
Please include more information, ideally also a video recording where we can see the problem you’re experiencing.
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Syncing issues
Please fix the syncing issues. I have already updated the app today and I still get this syncing error message.
1 voteSorry to hear about the issue. We’ll need to have a look why this happens for you. Please export the diagnostic data from GoodNotes > Menu > About and send it to us by reporting a problem here: https://support.goodnotes.com/hc/en-us/requests/new
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Import a (Microsoft) Word file properly
Now, when importing a word file it isn’t imported properly and everything is shifted, some things are missing and it just doesn‘t work. We‘d like, that it works as good as importing pdf files! Because that’s just awesome!
2 votesThanks for the suggestion. Unfortuantely, sometimes the format of Word documents can’t be read by our PDF converter correctly. In cases like this, please save the Word document to PDF first and then import it with GoodNotes.
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Zoom video conference
Whenever I share a GoodNotes file in a Zoom conference, the handwriting is so much delayed that I can't write with my grafictablet anymore. How comes? And how can I solve this problem?
1 voteSorry to hear about that. It is most likely a bug with the graphical table that we will need to fix. Please report a problem to our support team and provide more information which graphical tablet you’re using here: https://support.goodnotes.com/hc/en-us/requests/new
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GoodNotes Account
I think it would be very beneficial to implement an account/sign in system. So, whenever users sign in on a new device, all of their documents are already present. Similar to a Google Docs kind of set up. You can sign into your google account from any device and still be able to access your Google Docs.
iCloud can act as an extra layer of security. With this, there'd be less risk of losing documents when switching to a newer device. Often times, in my experience, my documents will grey out and become inaccessible as a result of improper iCloud…1 voteThanks for sharing your feedback. It sounds like there might be something wrong with your iCloud Sync in GoodNotes if you’re experiencing the problem where documents are greyed out. If it happens again, please report a problem to our support team: https://support.goodnotes.com/hc/en-us/requests/new
Otherwise, iCloud is technically supposed to do exactly what you described.
For other solutions, we’d have to built our own cloud storage, which also would come at additional cost to the user.
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File name invalid error when importing PDF files
When I import files from cloud service like dropbox, I often get the error message "The item couldn't be saved because the file name "..." is invalid". The file can be import to other note apps and the name doesn't have any special characters. And the file names shown are usually with something like ".cloud" added weirdly in the end. Can you try to fix this problem? Thank you!
1 voteSorry to hear about the issue. Please report a problem to our support team and include one of the problematic documents as well as the diagnostic data from GoodNotes > Menu > About. You can report a problem here: https://support.goodnotes.com/hc/en-us/requests/new
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goodnotes 4 files not opening
I backed up my GoodNotes 4 files onto my google drive some years ago, and after I installed GoodNotes 5, I tried to import the .goodnotes files from the google drive to GoodNotes 5. But an error pops up. I tried different ways: Trying to open the .goodnotes zip files on my computer app, or rather using the google drive app to open the files via GoodNotes 5 but none of it is working.
It just says it can't import it (GoodNotes4Converter.GoodNotes4DocumentImporterError) Could you please fix this as soon as possible? Very important files are now locked in this .goodnotes…1 voteWe’re sorry to hear about that. Please contact our support team through the following form and report a problem, so that we can investigate and see whats wrong. https://support.goodnotes.com/hc/en-us/requests/new
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Refresh button for use across multiple devices
Most of the time, synchronicity across multiple devices is quite quick, however I've begun to notice it sometimes takes a while or I've had to restart the app. I am a university student and I use goodnotes on my macbook and ipad pro, which is great because I can screenshot things on my macbook and write notes on them on my ipad (almost) straight away.
1 voteThe speed of iCloud Sync is not something we can influence from our side. It should sync automatically every 15-30 seconds and it also depends on the size of the data that needs to be synced as well as external factors like your internet speed. In case you notice it is taking far too long or is not working at all, please report a problem to our support team so that we can investigate the issue: https://support.goodnotes.com/hc/en-us/requests/new
Make sure to export the diagnostic data from GoodNotes > Menu > About and include it in your support request.
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Undo and redo
Instead of :
two-finger double-tap for undo
three-finger double-tap for redo
If it can be just one tap It would be much faster2 votesThanks for sharing your feedback. We have tested this option and found that it is causing interferences with our palm rejection and often gets triggered by accident, which is why we decided to implement a more pronounced gesture with the double-tap. You can also use the iPadOS gestures for undo and redo to swipe right and left with three fingers.
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1 vote
Sadly, Apple doesn’t support the Apple Pencil on the iPhone.
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Zoom window cuts off at bottom of page
The Zoom window downtown allow you to write all the was to the bottom of the page :(
1 voteThanks for sharing this bug report with us. We’re trying to keep this feedback forum only for feature requests and ideas. Could you please share the steps to reproduce this issue and ideally also a screenrecording or screenshots to our support team? You can report a problem to us here: https://support.goodnotes.com/hc/en-us/requests/new
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Sometimes the rubber animations froze heavily, it really affects the user experience, especially when taking notes
This problem seems not a special case, I found lots of same cases online.
https://www.zhihu.com/question/3111395791 voteThanks for the report and sorry about the issue. Please ensure that you’re using the latest version 5.6.26. If it is still happening, export the diagnostic data from GoodNotes > Menu > About and send them to our support team for investigation. You can contact the support through this form: https://support.goodnotes.com/hc/en-us/requests/new
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Stop the lag with the Apple Pencil 1
It has been starting for a week now and I keep getting to fed up trying to make a circle or a "C". Please fix this issue ASAP.
1 voteSorry to hear about that lag. Please ensure that you’re running the latest version 5.6.26 and that it is not happening in any other note-taking apps as well. If it is still happening in the latest GoodNotes version, please contact our support and include a video where we can see the lag:https://support.goodnotes.com/hc/en-us/requests/new
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Bug Report, wrong pdf order
I really love working with GoodNotes, especially when I mark my eBooks and PDFs.
Those have often a length of more than 200 pages.
Sadly, it often happens that (even though the order is correct in the „miniature-view“) some pages appear in a different order.
The problem can be fixed with a reset of the app but it’s very annoying I have to say.1 voteThis seems to be a bug that we need to investigate. Please export the diagnostic data from GoodNotes > Menu > About and use the following form to contact our support: https://support.goodnotes.com/hc/en-us/requests/new
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the bug
please fix the bug!! it ain’t fluent when i open pdf documents and make notes, it’s driving me crazy man!
2 votesWe’re sorry to hear about the issue you’re experiencing. If it is a bug, please let us know more about it by submitting a ticket through this form: https://support.goodnotes.com/hc/en-us/requests/new
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standard shapes, dashed line, arrows, improve circle, snap into lines in template, change template of all plages
Highlighter should highlight below text
Please have a shape option like in illustrator, u click what shape u want and u get the shape, also I really need dashed lines
Also Circles should have those anchor points at top, left, right and bottom. Current circles have those points at random places (I added an image which explains better) and also I would like to have an option to draw circle by specifying the center (tap at the required center point and draw out the radius to get a circle)
I don't know if something can be done about this but…1 voteThanks for your feedback. We have noted it internally but we will close this idea because it contains multiple different ones which will make it impossible for others to vote on it. Please only submit one idea at a time or add your votes to the ones that are already existing in our feedback forum. Thanks a lot and keep the feedback coming.
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When converting to PDF, the highlight shoudn’t overlay the text
In the app, highlighters are perfect, they lay behind the text, making it pop, and still doesn’t bother when reading it over again. When I want to convert my notes to share it with others, or printing it, PDF looks the best, sharpest. But after converting it, the highlight lays on top of the note making it less nice, and less readable. Is there any chance that we can still enjoy the notes as nice and sharp, even after converted to a PDF?
1 voteIt looks like it is a bug in the app as it should normally look the same on exported PDFs too. Please try to use either “editable” or “flattened” as the PDF data format when you export the document to see if it would change the output when sharing it. If that doesn’t work, please send the original notebook in GoodNotes format to support@goodnotes.com so that we can investigate. Thanks.
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Tap and Hold to Zoom
To be able to tap the screen and hold so that the zoom window opens with whatever you are pointing at.
This would be particularly useful if you're using Goodnotes to fill out a form then you would be able to go directly to the field you wanted to write in instead of having to open the zoom window and then having to slide the document back to the part of the page you were looking at.
1 voteThanks for sharing your feedback. It is a bug and the feature was removed by accident. We have noted your report in another system and will close this feedback here. Keep your eyes on the App Store for future updates.
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When open two windows together, the PDF always go blank
Fix this bug pls
1 voteSorry to hear about the issue. Could you please report the bug to our support team by sending an email to support@goodnotes.com? Please include a video of the problem and the diagnostic data from GoodNotes > Menu > About.
- Don't see your idea?