75 results found
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Please solve the family sharing error.
I was using a family sharing function. But all of a sudden, 'I can't be shared' appears on my iPad and doesn't get in the app. Please solve this problem. There were a lot of important documents in the application and there was no backup. My iPad software is the latest version. I want you to tell me why this happened. And I hope I can back up.
1 voteHi there, for Family Sharing errors on the App Store, please kindly contact Apple’s support as we can’t fix it from our side. Apple should be able to fix it for you quickly.
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I purchased GoodNots on my iPad unfortunately I can not download it on my Mac without paying for it again.
If I buy the product once I should be able to use it on all my deices.
1 voteHi there,
GoodNotes on the Mac is a separate app that requires a second purchase. We’re sorry for the confusion. If you have more questions that we can help with, you can send us an email to support@goodnotes.com.
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Support the old macOS
Please support macOS10.13 and updated system .
1 voteWe’re sorry to inform you that we currently don’t have any plans to support older versions of macOS. The technology we use to develop the Mac app requires macOS 10.15 or higher and can’t be made compatible with previous versions.
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Improve the sensitivity of swapping between pen and eraser in GoodNotes 5.
I’m using the 2nd gen. Apple Pencil. When I double tap to changes from pen to eraser it’s always delayed. Please improve this because in GoodNotes 4 is better
1 voteLikely a bug that needs to be investigated
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free mac desktop app for existing customers
It feels counterintuitive to make current customers pay for the same app on mac especially when many people are commenting on the poor quality of the new Goodnotes mac build. If someone purchases the iOS version, they should automatically get access to the mac version as well and vise versa! Many other apps already do this, so Goodnotes is being left in the dust on a potentially awesome feature.
1 voteThanks for your feedback. Sadly, Apple doesn’t support offering app bundles across stores and since the mac and the iPad App Store are two different stores, developers have to create two different apps. While the Mac app inherited a lot from GoodNotes on iPad, we’re supporting and developing it independently from the iPad app too, and decided to make the Mac app a paid app as well.
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Goodnotes for macOS 10.13
My mac cannot upgrade for macOS 10.15 so, I'd like to have goodnotes app version that is suitable for me to update my notes across between my iPad and my mac.
2 votesSadly, the technology we’re using to develop the Mac app, called “Mac Catalyst”, is not compatible with macOS versions below 10.15. We currently don’t have any plans of changing that.
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Scrolling with finger when Apple Pencil is not Used
Could you please allow one finger scrolling while Apple Pencil is not used? Or could you auto deselect every tool if user just want to browse the document?
I am facing issue where when I am scrolling with one finger (natural intuitive behaviour) when reading my notes, GoodNotes 5 recognise as a annotating as the pen tool is selected. I don't have an option to deselect the tool.
Could we also have the tool bar to be hide when annotating to allow more screen for writing?
And, could we have an option to close all tabs? the current version will…1 voteFor now, the finger will remain the primary input method when not using an Apple Pencil. Please swipe to the next page using two fingers when not using the Apple Pencil. You can also enable Read-Only Mode which will allow you swiping with one finger.
Please disable “Always open as new tab” in Menu > Settings > Document Editing.
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wacon
warum kann ich bei Goodnotes 5 meinen Wacon Stylus Fineliner nicht mehr einsetzen?
Bitte um Unterstützung1 voteWe decided to focus on optimizing GoodNotes 5 for first-party technology found in the Apple Pencil and Logitech Crayon. You can read more about the reasons behind that decision here: https://support.goodnotes.com/hc/en-us/articles/360000788955
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10 New Features Needed
I use Goodnotes every day, and here are my suggestions:
- PENCIL TOOL for a more organic feeling while writing.
- FLOATING TOOLBAR or at least a left side option for the tools.
- RULER TOOL for a more organic and intuitive workflow.
- FILL TOOL so I can fill my drawings and shapes.
- BOOK STYLE with two pages per view in landscape mode.
- LINES OR DOTTED GRID (not a dotted paper, but a visualization mode)
- PEN SIZE bigger to make fill areas easier while drawing
- CREATE HYPERLINK on certain words/shapes to other pages or websites.
- AUTO DESELECT for Lasso Tool
- VOICE NOTE
1 voteThanks a lot for the suggestions. All of these have already been suggested to the forum by other people. It would be really helpful for us if you could add your votes/comments to existing ideas. If they don’t yet exist, please submit one idea for each suggestion, as other people can vote on it. The number of people supporting a specific idea is an important factor that we use to decide what to build.
Thanks a lot for your submission. -
Dark mode on GoodNotes 4
Hello
I’d like to see dark mode in GoodNotes 4.
Cheers.
1 voteGoodNotes 4 won’t receive any more updates, sorry. However, you can add custom paper templates in dark color to your template library, which will provide a similar experience to Dark Mode in GoodNotes 5.
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add line thickness variation for crayon
as you know, crayon doesn't support pressure sensitivity. Thus, all lines in goodnotes have the same width. this doesn't feel right to me.
you could distinguish apple pencil from crayon and make lines artificially more lively for the crayon1 voteGood idea but sadly, this won’t be possible unless the hardware adds support for pressure-sensitivity.
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I hope the Mac version of Good Note 4 will be released again.
I hope the Mac version of Good Note 4 will be released again.
1 vote -
Tap screen with Apple Pencil to open GoodNotes
The new iPad pro (2019) allows you to open Notes by tapping the Apple Pencil to the locked screen. I would love to see an option that to toggle this function to GoodNotes instead of Apple Notes by tapping the pencil to the screen.
1 voteSadly, this is not possible since Apple hasn’t opened up this option for third-party developers.
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Non-Backed up folder
I have a full iCloud. I have lots of old notes that I can archive off but I would much prefer to have them in a non-icloud folder so that they are there for reference.
As far as I can see iCloud is only on or off.
I suggest a non-backed up area so we can keep all our working documents backed up and then if we want 10GB + of old stuff (backed up in other ways) its not a problem.1 voteSadly, iCloud doesn’t support selective synchronisation. There’s nothing we can do about that at the moment.
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downloading problem
Hello!I am a GoodNotes loyal user from Guangzhou,China. I want to report some BUGs to you.
I personally use GoodNotes4(GoodNotes5 upgrade version).It happens more and more now that the icons show that files are downloading and i can’t open them when I need them urgently(picture below). I don’t know the reason why they are keep downloading files when I do not do anything. Since I use GoodNotes on my iPad which don’t have Cellular network, I find this bug really annoying. I sincerely hope you can improve it.plus: I don’t want to upgrade to GoodNotes 5 since I consider…
1 voteHi Bear, sorry to hear about the issue. Would you please send the problem report to support@goodnotes.com as well? Our support team will help you with that as soon as possible.
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Add hyperlinked slide on a digital planner that I alredy started to use in goodnote
Want to be able to add new keynote slides with hyperlinks into an alredy exported pdf digital planner in goodnote, that I already have started to take notes in. Why? cause I realized that I forgot some importent pages. I tried to add one but unfortunately the links does not work on that slide.
1 voteUnfortunately, this won’t be possible in GoodNotes because the links you created in an exported file only work in this file.
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Drag and Drop Photos (fix it)
For iOS 13 please fix drag-and-drop so it's easy to import photos.
1 voteHi Marius, thanks for your bug report. It would be great if you could send it to support@goodnotes.com instead as we try to keep this forum for feature requests and ideas only. iOS 13 is still in beta, and a lot of features may not be working as expected, which is not necessarily a problem of GoodNotes itself but could be related to iOS. We haven’t yet optimized the app for iOS13, so for a bug-free experience, we recommend using official iOS releases.
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Found Bugs on iPadOS Apple Beta
The images in the note is partially displayed. the images didn’t display well. Please fix it ASAP, thanks
1 voteGoodNotes 5 is not yet fully optimized for iPadOS. The beta release seems to be one of the most buggy betas Apple released in recent years and we recommend downgrading to iOS 12 in the meantime. We’re working on optimizing the app for the new experience but currently don’t plan to fix any bugs on the OS beta, as this is unfortunately always a risk when using beta versions. We’re aiming to release a fully optimized version around the time of the official iPadOS release in Fall.
We wrote some more about it here: https://support.goodnotes.com/hc/en-us/articles/360001038036
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Bug: cannot show the hole picture in iPad OS/ iOS 13
Device: iPad Pro 10.5
System: iPad OS
App ver: 5.1.3
Issue: The picture in notes only be shown in a half. Yes, all the picture.1 voteIt would be great if you could report bugs to our support team via support@goodnotes.com. This is a known bug that is related to the iOS 13 beta version. You can read more information and a suggestion to fix the issue here: https://support.goodnotes.com/hc/en-us/articles/360001038036
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Get rid of the annoying page slide after using a finger to drag the page!
The page keeps moving after I lift my finger, and also after putting my palm back on the page! Stop all page sliding, at all times, PLEASE!
1 voteThis sounds like a bug in the update 5.1.2. Please make sure that GoodNotes is updated to the latest version. If you experience bugs, it would be great if you could contact our support team directly via support@goodnotes.com and share a screen recording of the problem as well. We’re happy to help.
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