Dear GoodNotes Support Team,

I downloaded GoodNotes for Windows on my Microsoft device, signed in using my Apple ID, and purchased a Premium Upgrade to create multiple folders and documents.
Recently, I purchased an iPad and downloaded GoodNotes on it. I signed in with the same Apple ID and successfully synchronized my documents.
However, my Premium Upgrade was not synchronized, so l am unable to create folders or write on my iPad.
Could you please help me by manually synchronizing my Premium Upgrade so that it is available on my iPad?
Thank you for your assistance. Please let me know if you need additional information or proof of purchase.

Best regards,
Sude Konhan