592 results found
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Give a product support email!
I get this (attached) message when opening Good Notes. Is it because my VPN is on? There is no way of contacting you except for this suggestion page, please provide a way to contact you.
1 voteYou can contact us directly from our help center on support.goodnotes.com. There is a link to a contact form in every article. Could you please use that to send us the diagnostic data that you can export in GoodNotes > Menu > About? We’ll investigate your case.
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I would like to restore default templates for goodnotes 5
I would like to restore the default templates as I deleted some by mistake
1 voteYou can restore the default paper templates under GoodNotes > Menu > Settings > Troubleshooting.
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Texterkennung
Eine Funktion zur Texterkennung von Dokumenten, welche von der GoodNotes App gescannt wurden. Momentan verfügen von GoodNotes gescannte Dokumente nicht über Texterkennung.
1 voteDocuments that are scanned with GoodNotes are searchable already. If it doesn’t work for you, please contact our support via support@goodnotes.com and send a problematic sample file for investigation.
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Add important keywords to documents
It would be nice to be able to add keywords to the documents, which you can search for in order to find the exact content in each document. Like a table of contents I can search for.
1 voteIt sounds like you should be able to do that using the custom outline feature. Outline items can even be searched from within the notebook or using the global search feature.
https://support.goodnotes.com/hc/en-us/articles/360000780775-How-to-create-a-custom-outline
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Better Notebook Interface Access
I find it very frustrating that there are two separate interfaces for the writing and the notebook organization. If I'm looking through notebooks, but want to go back to the notebook I was writing in, I have to choose a notebook in order to get back to that interface with all the notebooks I have open. I'd love for some way we could access each of these interfaces at the same time so I don't have to open a notebook just to get back to where I was.
1 voteYou can use the iPad’s multi-tasking features to open GoodNotes in two windows side by side and open a document on one side and the library view on the other: https://support.goodnotes.com/hc/en-us/articles/360001118635-How-to-open-GoodNotes-in-multiple-windows-on-iPadOS
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Undo Closed Tab / Recently Opened shortcut
There have been many times where I have multiple tabs open and I accidentally close a notebook - then I have to go back to find it in my folders/subfolders.
A feature that allows us to see "recently opened notebooks" would be useful.
1 voteYou can find and access an overview of your “recently opened documents” in the search tab
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Complete my bundle in Canada
I cant seem to get my “Complete My Bundle” in Canada.
Is there a specific place where I'm suppose to get the bundle ?
I have already purchased Good note 4 and want to upgrade to Good Note 5.
Thank you for your time ,
John1 voteWe’re sorry to inform you that GoodNotes 4 and the option to complete the bundle have been removed in early 2020 as announced in advanced. We still hope you consider downloading GoodNotes 5. You can find more information about that here: https://support.goodnotes.com/hc/en-us/articles/360000124915-I-paid-for-GoodNotes-4-How-can-I-download-GoodNotes-5-for-free-
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toggle auto swap between pen and eraser
Currently, if you double tap Apple Pencil to switch from pen to eraser, it will swap back to pen automatically. Some users might prefer, but this is not desired in some cases. Please add a toggle to disable this.
1 voteGoodNotes follows your preferred selection for the Apple Pencil double tap. You can adjust it in the iOS Settings app under “Apple Pencil”.
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Delete favorite pens
basicly i have too men favorites but the app doest seem to allow me to delete them, which is really frustating
1 voteGoodNotes doesn’t have a favorite pen option at the moment. Is it possible that you mean the preset colors? In this case, please tap on one of the color dots in the toolbar, tap “Edit” in the upper right of the pop-up, then tap on any of the color dots you want to remove, and tap on the “remove color” button.
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Command-F
Find a way for the app to detect user handwriting and add a Command-Find feature that allows you to lookup notes.
1 voteThis is already supported in GoodNotes. Here are the different ways to search your notes: https://support.goodnotes.com/hc/en-us/articles/360000116816-How-to-search-your-notes
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Own jpgs as cover page
Dear GoodNotes I would like to use my own jpgs as cover page for new notebooks.
1 voteYou can import any image or PDF page as a custom cover or paper template: https://support.goodnotes.com/hc/en-us/articles/360000115295-How-to-add-custom-templates-to-the-template-library
Alternatively, just add the jpeg as the first page of the notebook and it will be the cover thumbnail.
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Smaller file sizes
Good notes 5 is the superior handwriting app on the app store but the only problem personally is that the dimensions are to big, a 17 page document can occupied approx 250 MB while a PDF of around 300 pages displays only a size of 100 MB approx. These feature is critical for most student that only have the 32 GB iPad version and don't have enough money to upgrade to an iPad pro or air with more storage.
Please consider this request.1 voteWe have submitted the update 5.4.40 for review to the App Store which should address this issue. For existing documents that appear to be too large, please export them as GoodNotes documents and reimport them. After reimporting them, they should be much smaller. If not, please contact our support team via support@goodnotes.com
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Move tool
Please make an easier way to select individual objects without having to use the lasso tool. If I place a photo too close to my text box and then need to move the image, I can't just click it and move it without trying to lasso it first which always results in accidentally grabbing the text too. Having a move or mouse tool would be amazing when it comes to adjusting notes.
1 voteYou can use the image tool to select and move/edit images and the text tool to select and move text boxes.
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Real Support Would Be Nice
I have been a Goodnotes user for many years. I have a problem with Goodnotes for Mac. I cannot find where there is any support for your product: no telephone, no email, no chat, no nothing. There should be support. If it exists, it should be easier to find. My problem, for what it is worth, is that Goodnotes for Mac constantly prompts me to upgrade to the lastest version of the software while telling me that there is a syncing problem. I have the lastest versions. I have uninstalled and reinstalled the software repeatedly. Nothing works to resolve this…
1 voteYou can find help for common issues and contact our support on support.goodnotes.com.
In your case, it is likely that you will need to restart your device or sign out and back into the App Store so that the latest update shows up: https://support.goodnotes.com/hc/en-us/articles/360001295556-GoodNotes-5-can-t-sync-via-iCloud-showing-App-version-out-of-date-Please-upgrade-to-the-latest-version-
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Have tabs to separate notebooks into sections
It would be helpful to divide a notebook into sections with tabs. For example, if I’m setting up a cookbook, I’d like to have one Notebook called “Recipes”, with tabs for Beef, Poultry, Vegetables, Breads, Cakes, Pies, Cookies, etc.
1 voteThanks for the suggestion. You can already to that by using custom outlines: https://support.goodnotes.com/hc/en-us/articles/360000780775-How-to-use-custom-outlines-bookmarks-from-GoodNotes-4-
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Hoping to improve the bad writing experience
我希望可以重视笔记书写的体验，近几个月的更新让钢笔和圆珠笔的区别变得很小，笔画粗细的变化非常不明显，没有笔锋，这让字显得很难看，除此之外，经常会出现笔画比预期短很多的情况，一直没有解决，让人烦恼。App Store评论区有很多反映这个的评论，但是没有回音。
我希望能够重视中国区用户的产品体验，谢谢。I hope you can pay more attention to the experience of taking notes. The updates in recent months make the difference between pen and ballpoint pen very small, and the change of stroke thickness is not obvious, and there is no pen edge, which makes the characters look ugly. In addition, the strokes are often much shorter than expected, which has not been solved, it's very annoying. The Comment section of the App Store has many similar comments reflecting this, but no response.
I hope to attach importance to the product experience of users in China. Thank…1 voteWe have updated the app to allow users to change the sharpness of the pen tool.
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Have the option to disable the auto-advancing zoom window
Since I use Goodnotes for a lot of math/engineering work, not all of my lines take up an entire zoom window and I always have to manually press the 'x' or move the box.
Please allow the option to disable the auto-advancing option or have it so that it won't activate until we reach over 3/4 of the window.1 voteYou can disable “auto-advance” in Menu > Settings > Document Editing.
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Address current weaknesses of the app.
I have been using GoodNotes 5 almost every day since its release, and I've noted a couple of shortcomings with the current app.
The shape tool is very faulty. Sometimes, lines will not be corrected, and it's difficult to draw basic shapes without the lines snapping to form odd, undesirable shapes. The GoodNotes 4 shape tool is superior.
Highlighters on dark templates. I love the dark template, as it makes reading my notes easier on the eyes, and my writing tends to look nicer on it. However, I tend to rely on highlighting when I'm revising, which isn't possible with…
1 voteWe’re happy to announce that the update 5.6.0 that we released today adds an improved shape recognition including the option to hold at the end of a line to make a perfect shape, shape selection & editing, and curve drawing. It further improves the recognition of circles and squares and adds back the ability to draw shapes with the highlighter.
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Inconvinience situation when using this feature
What is the reason of this situation?
I don’t know what it is, how to remove it and how to prevent it
Ao please tell me how to do1 voteThis is the Zoom Window “Auto-Advance” feature. Continue writing in there and the zoom window will move forward in line automatically. You can read more about it and on how to disable auto-advance here: https://support.goodnotes.com/hc/en-us/articles/115003749666-How-to-write-with-the-Zoom-Window
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Scrolling
Support for two finger, gesture scrolling using a trackpad on iPadOS
1 voteThe update 5.4.24 was released a few hours ago and adds support for scrolling with trackpad and Magic Mouse to GoodNotes.
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