Give a product support email!
I get this (attached) message when opening Good Notes. Is it because my VPN is on? There is no way of contacting you except for this suggestion page, please provide a way to contact you.
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You can contact us directly from our help center on support.goodnotes.com. There is a link to a contact form in every article. Could you please use that to send us the diagnostic data that you can export in GoodNotes > Menu > About? We’ll investigate your case.