3 results found

1. [Outline] Reduce PDF Clutter and Correct Sorting Logic

   The outlines tab is not as helpful as it once was. Whenever I use an imported pdf (usually converted from a powerpoint or word document), the outline is filled with text from every single slide, making it hard to find ANYTHING. I can unselect 'Show pdf outline', but the default view is the cluttered, unhelpful mess.

   Then, when I add my own outlines, they are in haphazard order. Please see the attached images. I have created these outlines in page order, but they seem to appear in a random order. Why??!

   Please make the outlines feature more functional by making the default view uncluttered and the custom outlines follow a logical order.

   The outlines tab is not as helpful as it once was. Whenever I use an imported pdf (usually converted from a powerpoint or word document), the outline is filled with text from every single slide, making it hard to find ANYTHING. I can unselect 'Show pdf outline', but the default view is the cluttered, unhelpful mess.

   Then, when I add my own outlines, they are in haphazard order. Please see the attached images. I have created these outlines in page order, but they seem to appear in a random order. Why??!

   Please make the outlines feature more functional by making… more

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   0 comments  ·  Navigation & Menu  ·  Delete…  ·  Admin →
   Closed. Support follow-up required  ·  AdminGoodnotes (Moderator, GoodNotes) responded

   Hi Anna,

   Thank you for reporting this and for the detailed explanation!

   1 — PDF outline showing all slides

   It looks like this is related to how the original PDF was created. Some PDFs include metadata where every slide is set as an outline item, and when imported, we display that exact structure.

   If you turn off “Show PDF Outline”, the extra outline items won’t be visible.

   Currently, this setting applies per document, so you would need to disable it each time you import a new PDF. However, we’re considering improvements so that your preference could apply to future imports automatically.

   2 — Outline order issue

   We weren’t able to reproduce the issue on our side. When outlines are created within Goodnotes, they are automatically ordered by page. The order may change only if:

   • The imported PDF already has a custom outline order, or
   • The outlines were manually rearranged (dragged and dropped).

   You can restore the original page sequence anytime by selecting “Sort by Page Number” in the outline menu.

   If the issue still persists, could you please share the exact steps to reproduce it via contacting our customer support team.

   We’ll be happy to take a closer look and assist you directly.

   --

   Goodnotes Team

   Hi Anna,

   Thank you for reporting this and for the detailed explanation!

   1 — PDF outline showing all slides

   It looks like this is related to how the original PDF was created. Some PDFs include metadata where every slide is set as an outline item, and when imported, we display that exact structure.

   If you turn off “Show PDF Outline”, the extra outline items won’t be visible.

   Currently, this setting applies per document, so you would need to disable it each time you import a new PDF. However, we’re considering improvements so that your preference could apply to future imports automatically.

   2 — Outline order issue

   We weren’t able to reproduce the issue on our side. When outlines are created within Goodnotes, they are automatically ordered by page. The order may change only if:

   • The imported PDF already has a custom outline order, or
   • The outlines were manually rearranged… more

2. New Document Import Screen

   The new document import screen, such as when importing from safari, automatically pulls up the keyboard. It’s really annoying when you don’t need the keyboard to find the right folder.

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   0 comments  ·  Navigation & Menu  ·  Delete…  ·  Admin →
   Closed. Support follow-up required  ·  AdminGoodnotes (Moderator, GoodNotes) responded

   Hi, thanks for the feedback.

   We don’t handle customer support issues in this forum, and it looks like your situation may need a more detailed review.

   Please contact our customer support team.

   We’ll be happy to take a closer look and assist you directly.

   --

   Goodnotes Team

3. BUG PÁGINA

   I've been having problems with the app for a few days now. What happens is that every time I switch back to an open tab (for example, using two or more tabs at the same time), it keeps scrolling to the top of the page, and if I don't change it and switch tabs again, it keeps scrolling to previous pages. This error is very annoying because it completely disrupts my study rhythm.

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   0 comments  ·  Navigation & Menu  ·  Delete…  ·  Admin →
   Closed. Support follow-up required  ·  AdminGoodnotes (Moderator, GoodNotes) responded

   Hi, thanks for the feedback.

   We don’t handle customer support issues in this forum, and it looks like your situation may need a more detailed review.

   Please contact our customer support team.

   We’ll be happy to take a closer look and assist you directly.