90 results found
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File name invalid error when importing PDF files
When I import files from cloud service like dropbox, I often get the error message "The item couldn't be saved because the file name "..." is invalid". The file can be import to other note apps and the name doesn't have any special characters. And the file names shown are usually with something like ".cloud" added weirdly in the end. Can you try to fix this problem? Thank you!
1 voteSorry to hear about the issue. Please report a problem to our support team and include one of the problematic documents as well as the diagnostic data from GoodNotes > Menu > About. You can report a problem here: https://support.goodnotes.com/hc/en-us/requests/new
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Undo and redo
Instead of :
two-finger double-tap for undo
three-finger double-tap for redo
If it can be just one tap It would be much faster2 votesThanks for sharing your feedback. We have tested this option and found that it is causing interferences with our palm rejection and often gets triggered by accident, which is why we decided to implement a more pronounced gesture with the double-tap. You can also use the iPadOS gestures for undo and redo to swipe right and left with three fingers.
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When converting to PDF, the highlight shoudn’t overlay the text
In the app, highlighters are perfect, they lay behind the text, making it pop, and still doesn’t bother when reading it over again. When I want to convert my notes to share it with others, or printing it, PDF looks the best, sharpest. But after converting it, the highlight lays on top of the note making it less nice, and less readable. Is there any chance that we can still enjoy the notes as nice and sharp, even after converted to a PDF?
1 voteIt looks like it is a bug in the app as it should normally look the same on exported PDFs too. Please try to use either “editable” or “flattened” as the PDF data format when you export the document to see if it would change the output when sharing it. If that doesn’t work, please send the original notebook in GoodNotes format to support@goodnotes.com so that we can investigate. Thanks.
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Zoom video conference
Whenever I share a GoodNotes file in a Zoom conference, the handwriting is so much delayed that I can't write with my grafictablet anymore. How comes? And how can I solve this problem?
1 voteSorry to hear about that. It is most likely a bug with the graphical table that we will need to fix. Please report a problem to our support team and provide more information which graphical tablet you’re using here: https://support.goodnotes.com/hc/en-us/requests/new
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GoodNotes Account
I think it would be very beneficial to implement an account/sign in system. So, whenever users sign in on a new device, all of their documents are already present. Similar to a Google Docs kind of set up. You can sign into your google account from any device and still be able to access your Google Docs.
iCloud can act as an extra layer of security. With this, there'd be less risk of losing documents when switching to a newer device. Often times, in my experience, my documents will grey out and become inaccessible as a result of improper iCloud…1 voteThanks for sharing your feedback. It sounds like there might be something wrong with your iCloud Sync in GoodNotes if you’re experiencing the problem where documents are greyed out. If it happens again, please report a problem to our support team: https://support.goodnotes.com/hc/en-us/requests/new
Otherwise, iCloud is technically supposed to do exactly what you described.
For other solutions, we’d have to built our own cloud storage, which also would come at additional cost to the user.
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goodnotes 4 files not opening
I backed up my GoodNotes 4 files onto my google drive some years ago, and after I installed GoodNotes 5, I tried to import the .goodnotes files from the google drive to GoodNotes 5. But an error pops up. I tried different ways: Trying to open the .goodnotes zip files on my computer app, or rather using the google drive app to open the files via GoodNotes 5 but none of it is working.
It just says it can't import it (GoodNotes4Converter.GoodNotes4DocumentImporterError) Could you please fix this as soon as possible? Very important files are now locked in this .goodnotes…1 voteWe’re sorry to hear about that. Please contact our support team through the following form and report a problem, so that we can investigate and see whats wrong. https://support.goodnotes.com/hc/en-us/requests/new
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the bug
please fix the bug!! it ain’t fluent when i open pdf documents and make notes, it’s driving me crazy man!
2 votesWe’re sorry to hear about the issue you’re experiencing. If it is a bug, please let us know more about it by submitting a ticket through this form: https://support.goodnotes.com/hc/en-us/requests/new
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standard shapes, dashed line, arrows, improve circle, snap into lines in template, change template of all plages
Highlighter should highlight below text
Please have a shape option like in illustrator, u click what shape u want and u get the shape, also I really need dashed lines
Also Circles should have those anchor points at top, left, right and bottom. Current circles have those points at random places (I added an image which explains better) and also I would like to have an option to draw circle by specifying the center (tap at the required center point and draw out the radius to get a circle)
I don't know if something can be done about this but…1 voteThanks for your feedback. We have noted it internally but we will close this idea because it contains multiple different ones which will make it impossible for others to vote on it. Please only submit one idea at a time or add your votes to the ones that are already existing in our feedback forum. Thanks a lot and keep the feedback coming.
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1 vote
Sadly, Apple doesn’t support the Apple Pencil on the iPhone.
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Zoom window cuts off at bottom of page
The Zoom window downtown allow you to write all the was to the bottom of the page :(
1 voteThanks for sharing this bug report with us. We’re trying to keep this feedback forum only for feature requests and ideas. Could you please share the steps to reproduce this issue and ideally also a screenrecording or screenshots to our support team? You can report a problem to us here: https://support.goodnotes.com/hc/en-us/requests/new
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Autocorrect slightly tilted horizontal lines
currently when i draw a straight line across the screen it remains slightly tilted. Could you make an option that enables autocorrection for small angles so that lines can be 0, 10, 20, 30.... degrees ?
1 voteThis sounds like a bug to us. Please contact us via support@goodnotes.com and send us a video (ideally recorded with your smartphone camera) so that we can see the problem.
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Sometimes the rubber animations froze heavily, it really affects the user experience, especially when taking notes
This problem seems not a special case, I found lots of same cases online.
https://www.zhihu.com/question/3111395791 voteThanks for the report and sorry about the issue. Please ensure that you’re using the latest version 5.6.26. If it is still happening, export the diagnostic data from GoodNotes > Menu > About and send them to our support team for investigation. You can contact the support through this form: https://support.goodnotes.com/hc/en-us/requests/new
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Stop the lag with the Apple Pencil 1
It has been starting for a week now and I keep getting to fed up trying to make a circle or a "C". Please fix this issue ASAP.
1 voteSorry to hear about that lag. Please ensure that you’re running the latest version 5.6.26 and that it is not happening in any other note-taking apps as well. If it is still happening in the latest GoodNotes version, please contact our support and include a video where we can see the lag:https://support.goodnotes.com/hc/en-us/requests/new
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Tap and Hold to Zoom
To be able to tap the screen and hold so that the zoom window opens with whatever you are pointing at.
This would be particularly useful if you're using Goodnotes to fill out a form then you would be able to go directly to the field you wanted to write in instead of having to open the zoom window and then having to slide the document back to the part of the page you were looking at.
1 voteThanks for sharing your feedback. It is a bug and the feature was removed by accident. We have noted your report in another system and will close this feedback here. Keep your eyes on the App Store for future updates.
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When open two windows together, the PDF always go blank
Fix this bug pls
1 voteSorry to hear about the issue. Could you please report the bug to our support team by sending an email to support@goodnotes.com? Please include a video of the problem and the diagnostic data from GoodNotes > Menu > About.
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Zoom window
Enable old page press zoom menu
1 voteThanks for the report. This is a bug and the feature was removed by accident. We have noted your report in a different system. Stay tuned for updates.
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Fix back bracket [] for shape tool
Before the update for the shape tool, it was easy to draw brackets, now it take 2-3 try each time to try to draw them...
1 voteThanks for sharing your feedback. This is likely a bug or something we need to optimize. Please share a video with us so that we can have a look at the issue. You can send it to support@goodnotes.com. Thanks.
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Bug fixes for the cursor with Apple MagicKeyboard
Always when using Goodnotes 5 on my Ipad with my Apple Magic Keyboard and its new „cursor“ feature, the app lags and i can‘t seem to move my cursor around and it works perfectly on all other apps.
1 voteSorry to hear about that. Could you please record a video so that we can see the issue and send it to support@goodnotes.com directly? Please also include the diagnostic data that you can export under GoodNotes > Menu > About.
We try to keep this forum for ideas and feature requests only and not for bug reports.
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With the new update that was added there is increased lag while taking notes.
It would be helpful if this is fixed ASAP as this takes away form the note taking experience.
1 voteSorry to hear about that. It would be great if you could record a video so that we can see the lag and send it to support@goodnotes.com for investigation. Also, please include your diagnostic data from GoodNotes > Menu > About. Before you do so, ensure that you’re already using the latest version of GoodNotes.
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Please fix severe performance issues
with the most recent update, GoodNotes has become completely unusable. It starts up and shows some not about reorganizing the data to improve performance for over a minute. After that, it is still unusably slow. Changing to a folder takes up to 20 seconds. Opening the overview of of a large file about the same time. Productive work has become almost impossible.
Importing a new 900k File takes over a minute.
Also, replication with the cloud has become even more unreliable. Replicating a 900k file takes several minutes with now way for the user to actually influence or prioritize replications.…
1 voteSorry to hear about the issues. Could you please contact us via support@goodnotes.com and share the diagnostic data from GoodNotes > Menu > About, so that we can investigate your case? Thanks.
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