1 result found

1. Sync with Windows False Advertising

   I recently switched to Goodnotes. When looking at the plans on my iPad, I saw that syncing with Windows was listed as a feature for the Essential plan. This was a large part of why I decided to purchase a plan. After purchasing and using the app for a few days, I tried to access my notes on the Windows app, only to find that I do not have access to this feature. This feels like false advertising to list this as a feature for all users looking at plans without stating that it is gradually being rolled out, and not everyone will have access to it. It should not show that as a perk of the essential plan if I do not have access to it yet, or it needs to be explicitly stated that it's a gradual rollout. This was a very terrible note to start on when switching to a new notetaking app and I feel like my money was stolen considering this was the primary reason I chose to pay for a plan. The price difference between Essential and Pro is way too large of a difference just to get access to the one feature I thought I was already getting, and the whole thing feels like a scam.

   I recently switched to Goodnotes. When looking at the plans on my iPad, I saw that syncing with Windows was listed as a feature for the Essential plan. This was a large part of why I decided to purchase a plan. After purchasing and using the app for a few days, I tried to access my notes on the Windows app, only to find that I do not have access to this feature. This feels like false advertising to list this as a feature for all users looking at plans without stating that it is gradually being rolled out, and… more

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   0 comments  ·  Sync / Collaboration / Sharing / Backup  ·  Delete…  ·  Admin →
   Closed. Support follow-up required  ·  AdminGoodnotes (Moderator, GoodNotes) responded

   Hi, thanks for the feedback.

   We don’t handle customer support issues in this forum, and it looks like your situation may need a more detailed review to review the syncing issues.

   Please contact our customer support team.

   We’ll be happy to take a closer look and assist you directly.

   --

   Goodnotes Team