2 results found

1. Reclamação

   O fato dele não ter corretor e nem poder mudar a fonte não me incomodou muito, porque só ia usar pra fazer rascunho de resumo. Meu principal problema foi que, além de nem sempre eu conseguir abrir ele quando eu queria, porque sempre dava algum erro, ele simplesmente não abre mais, fazendo com que eu perca resumos que eu já tinha começado perdendo muito do meu progresso. Sem contar que conforme eu ia fazendo o resumo, ele simplesmente apagou sozinho tudo que eu já feito, e dar ctrl+z não trazia tudo de volta

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   0 comments  ·  Sync / Collaboration / Sharing / Backup  ·  Delete…  ·  Admin →
   Closed. Support follow-up required  ·  AdminGoodnotes (Moderator, GoodNotes) responded

   Hi, thanks for the feedback.

   We don’t handle customer support issues in this forum, and it looks like your situation may need a more detailed review.

   Please contact our customer support team.

   We’ll be happy to take a closer look and assist you directly.

   --

   Goodnotes Team

2. Sync with Windows False Advertising

   I recently switched to Goodnotes. When looking at the plans on my iPad, I saw that syncing with Windows was listed as a feature for the Essential plan. This was a large part of why I decided to purchase a plan. After purchasing and using the app for a few days, I tried to access my notes on the Windows app, only to find that I do not have access to this feature. This feels like false advertising to list this as a feature for all users looking at plans without stating that it is gradually being rolled out, and not everyone will have access to it. It should not show that as a perk of the essential plan if I do not have access to it yet, or it needs to be explicitly stated that it's a gradual rollout. This was a very terrible note to start on when switching to a new notetaking app and I feel like my money was stolen considering this was the primary reason I chose to pay for a plan. The price difference between Essential and Pro is way too large of a difference just to get access to the one feature I thought I was already getting, and the whole thing feels like a scam.

   I recently switched to Goodnotes. When looking at the plans on my iPad, I saw that syncing with Windows was listed as a feature for the Essential plan. This was a large part of why I decided to purchase a plan. After purchasing and using the app for a few days, I tried to access my notes on the Windows app, only to find that I do not have access to this feature. This feels like false advertising to list this as a feature for all users looking at plans without stating that it is gradually being rolled out, and… more

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   0 comments  ·  Sync / Collaboration / Sharing / Backup  ·  Delete…  ·  Admin →
   Closed. Support follow-up required  ·  AdminGoodnotes (Moderator, GoodNotes) responded

   Hi, thanks for the feedback.

   We don’t handle customer support issues in this forum, and it looks like your situation may need a more detailed review to review the syncing issues.

   Please contact our customer support team.

   We’ll be happy to take a closer look and assist you directly.

   --

   Goodnotes Team