I have been reading a lot of feedback from the new 7.0.4 update and there is a clear consensus among all users I saw who gave feedback that this update has worsened the user experience. As a university student and researcher, I found this app to previously be the best in the market by FAR (especially as you used to offer the lifetime payment option, which I prefer over subscription based services). I think it's important to offer this option as I am under the impression that this has been removed. I also feel that there was not enough communication done with users before this update given the large general discontentment that everyone is experiencing with the app.

I understand that it may be difficult sometimes to find customers who want to do surveys/go through the effort of giving feedback but there is still a population of us who are willing to do so. I engage in the handwriting recognition contributions, and am part of the testing group (as of recent when I found out it existed) and think that we are probably the most valuable resource you have when it comes to UI, given that the app is made for OUR use.

I also agree with another comment where sometimes change for the sake of change is not actually beneficial. While I do dislike the new update, I really don't mind most changes, it's just a matter of getting used to it, but there are major issues (see previous feedback posted by myself) that is making my uni life unnecessarily tedious. It now takes me at best an extra half hour to finish lecture notes and such (I only handwrite as I learn best this way, as do many others) as the interface is so inept compared to the previous version, and having 4 courses and 3 hour lectures a week for each course (not including readings, research, assignments, summary notes, etc.) just makes this change far more damaging than it ought to be.

Please recognise the value that we, as consumers, users, and supporters of this product, have not only in making you profits but also in helping you make the product better and more accessible for users, not less.

I really hope you listen and fix the MANY issues in version 7.0.4 ASAP as I don't want to have to find another program for my education. I deeply want to continue using and supporting this business, but this has hurt my confidence and comfort in using the app.