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Customer Suggestions for Goodnotes (Apple)

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Customer Suggestions for Goodnotes (Apple)

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How can we improve Goodnotes for Apple?

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137 results found

  1. whiteboard bugs

    The whiteboard keeps kicking me out every time I zoom out and zoom back in! Please fix this!!!

    1 vote

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    0 comments  ·  New features  ·  Admin →

  2. 구독 갱신 불가

    베이직 갱신을 할려하지만 갱신불가로 인식이 되며 다른 결제 방식조차도 없음. 카드 문제는 아님

    1 vote

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    0 comments  ·  Other  ·  Admin →

  3. Crashing in iPad os 26

    I am trying out iPad os 26 on my iPad Pro gen 4 and Goodnotes keeps crashing. I am assuming you already know this since iPad os 26 will be released in September

    1 vote

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    1 comment  ·  Admin →

  4. GoodNotes 6 Performance Issues and Bugs

    I installed GoodNotes a year ago and paid for the lifetime version because it worked great. But in the past few months, the app has been having issues: when inserting images and writing, the strokes disappear; when switching between apps, the screen freezes; the Lasso tool doesn’t work properly; when using a linked PDF, it randomly jumps to the first or last page. I upgraded from a 10th-generation iPad to a 13-inch iPad Air M3, but the issues persist. This is seriously affecting my productivity.

    Edited by Sprunki 1996 1 day ago

    4 votes

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    0 comments  ·  Admin →

  5. [HELP] My hyperlinks have stopped working!

    This is the first time my hyperlinks have ever frozen like this. I've been a long-time GoodNotes user, and when it stops working like this, it seriously impacts my productivity. You must change it back to how it was! Please... this is extremely urgent!

    1 vote

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    0 comments  ·  Admin →

  6. [HELP] My hyperlinks have stopped working!

    This is the first time my hyperlinks have ever frozen like this. I've been a long-time GoodNotes user, and when it stops working like this, it seriously impacts my productivity. You must change it back to how it was! Please... this is extremely urgent!

    1 vote

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    0 comments  ·  Admin →

  7. Scrolling bug

    It's the most annoying bug. It's annoying when I try to scroll. Even if I want to write it, the scroll bug seems to interfere with me and make me unusable even if I want to write the GoodNote app. After the "Ask GoodNote AI" and (Recording) "Real-time Transcription" features are updated, the scroll is stuttering and moved to unwanted top or bottom pages. (I'm trying to move one page, but the bug is stumbling up quickly, almost to top/bottom pages.) Also, "Real-time Transcription," "Ask GoodNote AI," and page layout scrolling are stuttering as well.

    1 vote

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    0 comments  ·  Admin →

  8. Does not Work

    I love this app, and I use it really frequently for school. This app is the best and most practical, one can have on their iPad. BUT, I find it very annoying and sad if I pay money for the app ( first to download it, than to use it, and after a few months i had to pay again to use the app even though I have already paid this amount , just because of a huge update) and than every time I use the app it completely shuts down, erases all my notes, and afterwards acts like a…

    1 vote

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    0 comments  ·  Admin →

  9. New scroll bug!

    The new scroll bug is really annoying me while taking notes in lessons I can’t even study cuz it scrolls to the wrong spot. Please I beg yall to resolve it. I have to force quit so it would stop.

    2 votes

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    0 comments  ·  Admin →

  10. Urgent – Missing Pages After iCloud Sync

    Subject: Urgent Help Needed – Missing Pages After iCloud Sync + "Backup Failed" Message

    Hello GoodNotes Support Team,

    I'm experiencing a serious issue with iCloud syncing in GoodNotes. Two of my notebooks only partially synced—most of the pages are missing, and only a few remain. This happened even though the notebooks were fully saved before.

    Here’s what happened in detail:
    - I deleted and reinstalled the GoodNotes app to try fixing sync issues.
    - After reinstalling, I started the iCloud sync again.
    - However, the sync did not complete properly, and I keep seeing a red message in the upper…

    1 vote

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    0 comments  ·  Admin →

  11. Discount help plz

    Hello, I am a consumer using GoodNotes in Korea. I recently tried GoodNotes 6 and thought it was good, so I tried to buy it. I previously purchased GoodNotes 5. So I tried to get a discount, but I accidentally pressed the subscription button instead of purchase. As soon as I realized that I had pressed the wrong button, I waited until iOS was charged and immediately received a refund. I went back into the app to purchase a lifetime plan, but the discount plan did not appear. In this case, won't you give me a discount again? I got…

    0 votes

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    0 comments  ·  Admin →

  12. Recently, am I the only one experiencing lag and stuttering when scrolling up or down in GoodNotes 6

    Since the release of the 'Ask GoodNotes AI' feature, I've noticed that GoodNotes 6 experiences severe lag and stuttering when scrolling up or down. Even with a slight scroll, it stutters and almost stops, but if I scroll forcefully, it either moves too far forward or too far down, or even jumps to the very top or bottom page, sometimes adding pages unexpectedly. Am I the only one experiencing this issue?

    1 vote

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    0 comments  ·  Admin →

  13. bug when editing shapes

    When you touch the created shape to edit it and move the vertices, one of the edges may accidentally stay in its place and separate from the vertex. I have not noticed any patterns for this bug to occur, so it is unlikely that this is some kind of intentionally added feature. There is a video showing the bug in the attachments.

    1 vote

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    0 comments  ·  Admin →

  14. I deleted the good note and put it back on, but all the notes disappeared.

    Goodnote kept getting an error, so I deleted it and reinstalled it, but all the data disappeared. Unable to back up the data. What should I do? There were all the test materials there...

    0 votes

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    0 comments  ·  Admin →

  15. I deleted the good note and put it back on, but all the notes disappeared.

    Goodnote kept getting an error, so I deleted it and reinstalled it, but all the data disappeared. I can't try to back up my data, what should I do? There were all the test materials there...

    1 vote

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    0 comments  ·  Admin →

  16. I have paid the Note6 but I can't edit any one of the file

    please help me to open it. I really need it now.

    1 vote

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    0 comments  ·  Admin →

  17. Critical problem: User copy and paste large amount of text into Goodnotes 6 app resulting in data loss

    After I copied 1,409 words from Bear iPadOS app and pasted into Goodnotes 6 iPadOS app, only some text are pasted. Most of it are truncated (data loss) as the pasted text only stops at the first page (current page). The Goodnotes 6 app failed to auto create new pages to cater to the pasted text. This is not a problem for all note taking apps in the iPad App Store.

    6 votes

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    4 comments  ·  Admin →

  18. Bugs

    I want to create new groups in EDIT
    However once I pressed the button’ create new group’
    The app just crashed and give no response

    1 vote

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    0 comments  ·  Admin →

  19. I can't move my shared notebooks to documents folder.

    When I create a sharing link for a notebook and share it with other users, other users cannot move the notebook to documents folder or another folder. Whenever they want to move it, show a note on the screen ''notebook is moved'', but this is not done. I request your urgent help on this issue. Or you should enable folder sharing as soon as possible.

    2 votes

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    0 comments  ·  Admin →

  20. Super user. Several ideas. Your program is super buggy.

    contact me: mbensingercolton@me.com

    1 vote

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    1 comment  ·  Admin →
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