Different alarm service of free upgrade notice among Goodnotes aYnd other competitors.
Dear Goodnotes sales team.
Thank you for your great service.
I`ve used Goodnotes 4 for 7 years from 2014 and I was really satisfied with your app before I knew released new version in App Store in the middle of 2020 and finished free upgrade service when I knew it.
Unforturnately, I missed free upgrade service you provided to Goodnote4 user. But I sometimes thought it is really I am unluckly because I missed free upgrade service or Goodnote team is very unkind and unfriendly compared your other competitor like Flexcil.
I try to use Flexcil app resently, this app provides popup notices for free upgrade. Please refer attached file.
But in your free upgrade period from Jan 2019 to Jan 2020, I`ve never seen any kind of popup or different form of notices in your app. I think it is very unfair to user who never search the information in your homepage because App is very familiar with them.
So please re-open your free upgrade service with this reason your team has never shown in apps for free upgrade.
Please reply it
Anonymous
shared this idea
Thanks a lot for sharing your feedback and sorry to hear that you missed the free upgrade period. We did show the information about the free upgrade for an entire year but it was only shown for people who had updated GoodNotes 4 to the latest version back then. Would you mind reaching out to our support and explain your case to them? We’d hate to lose someone who has been a loyal user for such a long time. Here’s how you can contact our support team: https://support.goodnotes.com/hc/en-us/requests/new