Sync between iOS and Windows/Android
I am a user who subscribed to the Goodnotes Essential plan a few days ago. I was looking into why my Goodnotes library won't sync between Windows and iOS, and I found the following text:
'If you purchased this plan before September 23, 2025, you are eligible for Goodnotes Cloud. If you purchased this plan after September 23, 2025, you will need to upgrade to the Goodnotes Pro plan to use Goodnotes Cloud.'
When will cross-platform sync be supported for the Essential plan? I subscribed to this plan because the pricing clearly indicated that the Essential plan also supports cross-platform sync, so I am confused that the sync is not working.
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Giulia Zavattaro commented
I am writing because I am experiencing the exact same issue as other users regarding cross-platform synchronization.
I recently subscribed to the Goodnotes Essential plan because the pricing details clearly stated that, by paying for this plan, I would be able to sync all my different devices. However, the sync between my iPad and Windows is not working.
On my iPad, my subscription is explicitly listed as "All Platforms (Yearly)," which led me to believe that cross-platform syncing via Goodnotes Cloud was included. I find it very confusing that a plan labeled "All Platforms" does not support the primary feature needed to use those platforms together.